What is your return and exchange policy？
We offer a return policy on all of our hair products. If you are not satisfied with your purchase, you can request an exchange or a full refund within 14 calendar days of receipt. Please contact our customer service or email to us for return goods. We will also provide 30 days return for faulty/damaged goods fully complying with the EU Consumer rights directive. Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.If you would like to exchange the goods, the price must be the same as your purchase or extra fee apply. You will need to pay for the return and delivery postage fee for exchange, unless it is faulty or damaged. We strongly recommend that you send your return with a tracked delivery service because we cannot be responsible for lost returns.
Right to cancel
You have the right to cancel this contract within 14
days without giving any reason. The cancellation
period will expire after 14 days from the day on
which you acquire, or a third party other than the
carrier and indicated by you acquires, physical possession of the last good. To exercise the right to
cancel, you must inform us of your decision to cancel this contract by a clear
statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model cancellation form,
but it is not obligatory. To meet the cancellation
deadline, it is sufficient for you to send your
communication concerning your exercise of the
right to cancel before the cancellation period has
Effects of cancellation
If you cancel this contract, we will reimburse to you
all payments received from you, including the costs
of delivery (except for the supplementary costs
arising if you chose a type of delivery other than the
least ex-pensive type of standard delivery offered
by us). We may make a deduction from the
reimbursement for loss in value of any goods
supplied, if the loss is the result of unnecessary
handling by you.
We will make the reimbursement without undue
delay, and not later than –
(a) 14 days after the day we receive back from you
any goods supplied, or
(b) (if earlier) 14 days after the day you provide
evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after
the day on which we are informed about your
decision to cancel this contract.
We will make the reimbursement using the same
means of payment as you used for the initial
transaction, unless you have expressly agreed
otherwise; in any event, you will not incur any fees
as a result of the reimbursement. We may withhold
reimbursement until we have received the goods
back or you have supplied evidence of having sent
back the goods, whichever is the earliest.
You shall send back the goods or hand them over
to us without undue delay and in any event not later
than 14 days from the day on which you
communicate your cancellation from this contract to
us. The deadline is met if you send back the goods
before the period of 14 days has expired. You will
have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the
goods resulting from the handling other than what is
necessary to establish the nature, characteristics
and functioning of the goods.
How long is return & exchange process?
The full refund or exchange will be processed once we have received the goods. We aim to issue refund to you within 7 working days if you paid by credit/debit card and within 24hours if you paid by PayPal. We will dispatch with 2nd Class Royal Mail which takes 2-3 working days. If you require faster postage service, you will need to pay for the alternative faster postage.
May I return my products without contacting you first ?
Unfortunately, we are unable to issue a full refund. You must contact us prior to sending your return as we will need to approve it and provide a return address. Please note that refunds or exchanges for merchandise returned without contacting us first will be rejected.